Probe incorrectly identifying printers

Hi,

We have a Probe which scans our network and it is incorrectly identifying the following models of printers.

All of our Ricoh's are being set as Product type "NRG DSm622-Printer".

Ricoh Aficio MPC3501
Ricoh Aficio MPC3502
Ricoh Aficio SPC232SF
Ricoh Aficio SPC242SF
Ricoh Aficio SP5200DN

One of our Brother printers are being set as Product type "HP-Printer"

Brother HL5270b

In all of these cases we have then gone into each asset and manually set the Product to the correct Make and Model (e.g. Ricoh MPC3501) but then on the next probe scan, the probe resets the "Product" back to the wrong one e.g. "NRG DSm622-Printer". (It is interesting that ALL of these very different models are all being set to a single wrong model).

In all other aspects, the probe has worked perfectly, correctly picking up serial numbers and consumables and trays, but it just keeps getting the "Product" (Make/Model) wrong.

Is this something we can fix?

Kind Regards,

Greg