Priority Matrix functionality appears to have changed - 7012
With the implementation of 7012 I have noticed that the way the priority matrix is implemented when creating a request has changed.
We have our matrix set so that techs can override.
With build 7011 when the entered the Urgency and Impact the priority was defaulted in for them.
With 7012 this doesn't happen, it just gets left.
To me it appears that 7012 is broken in this area now.
Can this be confirmed as a break and when the pre 7012 functionality will be restored or advised how I should set it up so it works.
Regards,
Andy
We have our matrix set so that techs can override.
With build 7011 when the entered the Urgency and Impact the priority was defaulted in for them.
With 7012 this doesn't happen, it just gets left.
To me it appears that 7012 is broken in this area now.
Can this be confirmed as a break and when the pre 7012 functionality will be restored or advised how I should set it up so it works.
Regards,
Andy