Priority and Urgency and Hiding fields on the request
We are finding the fields for both urgency and priority to be quite redundant. I can see no reason to have both and as far as I can tell the urgency field has absolutely no affect on SLAs or anythign else, it seems to be a useless field on the request, is there a way to remove or hide this? There are also other fileds that are useless and it would be helpful to hide or remove these. I am aware that these can be hidden from the requesters view, but our technicians also wish to have them removed.