Prevent forwarding tickets to HelpDesk making me the requestor
When someone emails me about a problem (instead of the helpdesk like they are supposed to), I normally just forward their ticket to the helpdesk. This creates a ticket with me as the requestor, which I then have to go in and edit the details, and I can't get all the details correct (like Asset, for example).
The only other solution I have found is to just copy/paste their email in as a ticket under their name. Granted, I could just tell them to submit a ticket, but a simple way for me to forward the email correctly would at least help me in the interim.
I looked through rules, but I didn't see anything in there that seemed to help.
Thanks!