Hello Team,

A request came across to my help desk today for an incident template/form to have a field in it that was pre-populated with the requester's email so the users can report on that field value.  They also want the field to be editable by technicians.  Is there a way to do this without using a custom script in the form rules?  If not, is there a guide to the syntax and variables used for the form rules custom scripts?  I have looked at the examples and done a few simple scripts and it seems simple enough but I did not see any examples using additional fields just standard fields like "subject, category, priority, urgency". 

The sample script indicates that it could be as simple as: 

It is hard to write the script without knowing if a special syntax needs to be used to call an additional field and without a list of what things like  "requester email" would be in the code as well.