Pre-loading Additional Incident Fields with Data
I ran into a something that would probably be nice to have.
I would like if we could have some additional control with "Incident - Additional Fields" and map some of those fields to data that already exists.
For instance, I want to make a Pick list called "Implementation Technician", and when we click the drop down, have that drop down filled with a list of technicians. It would be a pain having to manually input every technicians name into a field when we could just map some fields to different data sets within Servicedesk.
This could be helpful for making many different kinds of custom fields depending on what the needs might be, Like Technician, or Group, or Department.
I would like if we could have some additional control with "Incident - Additional Fields" and map some of those fields to data that already exists.
For instance, I want to make a Pick list called "Implementation Technician", and when we click the drop down, have that drop down filled with a list of technicians. It would be a pain having to manually input every technicians name into a field when we could just map some fields to different data sets within Servicedesk.
This could be helpful for making many different kinds of custom fields depending on what the needs might be, Like Technician, or Group, or Department.