PR and PO process
I've taken over the SDP project in our organization after a lot of it was set up by the person before me, so I'm new to SDP and not 100% sure how it works. We had envisioned using SDP in coordination with our heads of departments, purchasing department and VP of finance. What we want is a select group of people (heads of departments) to be able to submit a purchase requests for predetermined equipment (e.g. we'd have 3 or 4 models of Dell laptops on the list that you could choose from, a number of different cell phones, printers, etc.). From there it would be sent to our purchasing department where they would create the PO, and send it off to our VP of finance where he would either approve or deny the request. We want IT to be hands off for the most part. If IT has visibility into the POs and their status - that is fine. But I don't want it to rely on IT to push along the line of approvals. Here's where the confusion lies - how do I give access to the specific heads of departments, purchasing department, and the VP of finance? Will these individuals need to be made technicians in the system? Will I be able to prevent their access to helpdesk tickets and service requests so they're only able to use SDP from a PO standpoint? I'm not sure how this will need to be configured, or if SDP has the capabilities to perform something such as this. Any insight would be appreciated.