We have just upgraded to v7.9.2 from 7.8.4, and have noted an issue.

Scenario:

We often receive email directly from our clients to our own email addresses.  To ensure that these are captured in the portal, our practice has been to FORWARD these emails to our Support Centre Plus portal via email.  

Until 7.9.2, this worked in the following fashion:

1. Email received by SC+, as being sent by me@mycompany.com
2. Follow the link in the new Request, and edit it to be from the appropriate customer.

NOW, what has happened is this:

1. Email received by SC+, which has now created a NEW Account as our companies domain
2. Two notifications are sent: With *DIFFERENT* requestID's associated.  OR Worse, a requestID that takes me to the WRONG request.

For us, this is a major bug -- can anyone else confirm?

I'm also concerned that if anyone in our Company replies to requests via email (which are also Support Reps), that it will begin to add them as new Contacts/New Accounts and perhaps begin to confuse the system further.