Possible Survey Bug
Running on Windows 2003 server / v6008 / MSSQL
Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally.
However, if you select "x requests are closed" or "x requests from a requestor are closed"
and
manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request"
the email sent to the requestor:
1) the body does not contain what is in the "Email Content" field in the Survey Settings
2) The SurveyLink is formatted like:
http://192.168.11.163:80/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=918&userID=14
using the IP of the server, and not the website address.
Example of how my message should look:
Under survey settings, if "Send Survey every time" is "a request is closed" everything works normally.
However, if you select "x requests are closed" or "x requests from a requestor are closed"
and
manually send the survey by viewing the closed ticket and choosing "Actions-->Send Survey for this request"
the email sent to the requestor:
1) the body does not contain what is in the "Email Content" field in the Survey Settings
2) The SurveyLink is formatted like:
http://192.168.11.163:80/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=918&userID=14
using the IP of the server, and not the website address.
Example of how my message should look:
Dear Christian Campbell,
Please help us improve our service by completing this short survey. Your feedbacks and comments will help us to improve our service. We appreciate your time here.
http://support.brueggers.com/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=920&userID=14
Thanks and regards,
IT Admin.
Dear Christian Campbell,
Please help us improve our service by participating in this brief survey.
Kindly follow the below link to take up the survey :
http://192.168.11.163:80/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=918&userID=14
Thanks and Regards,
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