Possible new feature - auto assigning technicians
Hi there,
We have been using SD+ now for a few months and are really pleased with it.
One thing I am starting to find though is that technicians are not assigning the tasks to themselves before closing, so when I report on closed requests I keep finding lots without a technician assigned.
Would it be possible for SD+ to automatically assign the current technician when they enter a resolution?
Also it would be really nice to have a button on the "Enter resolution" screen that will have the info and Close the request.
Many thanks
Tim Stretton
We have been using SD+ now for a few months and are really pleased with it.
One thing I am starting to find though is that technicians are not assigning the tasks to themselves before closing, so when I report on closed requests I keep finding lots without a technician assigned.
Would it be possible for SD+ to automatically assign the current technician when they enter a resolution?
Also it would be really nice to have a button on the "Enter resolution" screen that will have the info and Close the request.
Many thanks
Tim Stretton
Topic Participants
Tim Stretton
ankit
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