Possibility to remove details from request view
Hello,
I'm still exploring all the functionalities of SDP and I've yet to find a way to customize the request view so that technicians don't see all information related to a ticket?
For some support teams it might be vary redundant with information on what template was used, mode etc...
So, is there a nice and quick way to change what fields appear in the request view? Maybe a basic setting I've missed, maybe some change needed in the archive, maybe there's an open suggestion on the roadmap page?
I'm still exploring all the functionalities of SDP and I've yet to find a way to customize the request view so that technicians don't see all information related to a ticket?
For some support teams it might be vary redundant with information on what template was used, mode etc...
So, is there a nice and quick way to change what fields appear in the request view? Maybe a basic setting I've missed, maybe some change needed in the archive, maybe there's an open suggestion on the roadmap page?