My goal is to check the portal reply for keyword "Contacted" and change the status of the ticket. .

I am not a script writer, and very little knowledge of the process. Does anyone have a script they have used for a similar need, and is willing to share with me?

Thanks and I will gladly repay the favor with help in other areas of which I am familiar.

thanks!@

Marc Andry

812-248-9206 ext 6