Picking up calls not in a group
Hi,
Is there a way of forcing the system to assign a request to your group when you click Pick Up from the request list? At the moment, if the call is unassigned and not in a group and you click Pick Up, it assigns it to you but leaves the Group blank.
Thanks,
Davey
Is there a way of forcing the system to assign a request to your group when you click Pick Up from the request list? At the moment, if the call is unassigned and not in a group and you click Pick Up, it assigns it to you but leaves the Group blank.
Thanks,
Davey