Hello,

I am wondering if there is any way using SD+ to create an automated function with the following specifications: I would like to configure SD+ to automatically email technicians and/or requesters periodically after a fixed period of time, based on priority level, for any tickets with the Open status.

For example:

Any ticket that has the status "Open" and is has a Priority of "Priority One" will generate and send an email to the assigned technician & requester every 2 hours until the ticket's status is changed to "Closed."

 

Is this possible?  I am using SD+ version 8.2.0 Build 8212.

 

Thanks very much in advanced,

Alex