Per-Request Template Custom Fields?
My company is again evaluating your product for use by our Helpdesk and IT areas. Your software lacked some key features we needed the first go around and I wanted to see if one of them had been incorporated. (it appears it hasn't)
When you create a New Request, you can select the "Apply Template" option. This is a fairly useless feature unless certain fields can be presented in that template. ie., If it is a "Firewall request" template, a field you may want to present is "TCP/UDP Port" information. This field wouldn't make sense in a "New User Creation" request, etc. However, "Department" and "Social Security Number" would be relevant fields for THAT kind of a request, and wouldn't make sense in a "Firewall Request", etc.
Do you plan on adding PER-TEMPLATE field options soon? Having templates only pre-populate certain fields like group, categories, subcategories, etc. is novelty, at best. What I'm looking for is a Request Template that changes what fields it presents based on the type (template) of the request.
When you create a New Request, you can select the "Apply Template" option. This is a fairly useless feature unless certain fields can be presented in that template. ie., If it is a "Firewall request" template, a field you may want to present is "TCP/UDP Port" information. This field wouldn't make sense in a "New User Creation" request, etc. However, "Department" and "Social Security Number" would be relevant fields for THAT kind of a request, and wouldn't make sense in a "Firewall Request", etc.
Do you plan on adding PER-TEMPLATE field options soon? Having templates only pre-populate certain fields like group, categories, subcategories, etc. is novelty, at best. What I'm looking for is a Request Template that changes what fields it presents based on the type (template) of the request.