PAM360 https gateway server and other queries

PAM360 https gateway server and other queries

I am having some issue in PAM360, some information regarding the issue would be helpful.

1) I am  using DNAT rule to access pam360 from public network with different port. I can access the resources from rdp and ssh but for web based it is not working. I tried to use  ' open https gateway connection' to access the web based resources which was working for some time but not its showing bad request (invalid URL. Your session has timed out)

2) default privileged administrator is asked reason for password retrieval and reason for accessing remote resources but other privileged administrator can simply view the password without giving reason 

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