Hi,

 

I have been using an overdue request report, filtered by dueby time, request status = overdue and technician.  The problem I have is a request will go overdue, the technician will change the due date which resets the overdue flag and I cannot report on it.  Basically you get get around overdue SLA's by rescheduling the due date!

 

Anyone else overcome this problem?

 

Thanks,
Lee