Overall Management Report
How can I get an overall management report from ServiceDesk regarding productivity? I would like to know, in one report, how many request were received, how many were closed, and how many open tickets are in the queue for a given period. Not broken down by tech, or department, etc., that is nice, but what I mean is a rollup report for management. Something I can print out quickly when people wonder what we do all day long.
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