Outstanding problems plus one new one
In previous posts we mentioned about the fact that time spent fields did not recognise carriage returns (line breaks) and bunched text together making it unreadable.
We also asked about having the time spent fields searchable.
We were told that both would be done in the next hotfix for supportcentre, which then obviously changed to this major version change and its delays.
Neither of these issues however are resolved in the new version, could I please find out if it is still an intention to fix these issues as this is quite an important factor that we have been waiting on for some time.
Also as a new thing, when using templates to create calls if you select a default category the sub categories do not appear when you create the call. You have to manually change the category to one thing and then back to the one you want before the sub category drop down box populates.
We also asked about having the time spent fields searchable.
We were told that both would be done in the next hotfix for supportcentre, which then obviously changed to this major version change and its delays.
Neither of these issues however are resolved in the new version, could I please find out if it is still an intention to fix these issues as this is quite an important factor that we have been waiting on for some time.
Also as a new thing, when using templates to create calls if you select a default category the sub categories do not appear when you create the call. You have to manually change the category to one thing and then back to the one you want before the sub category drop down box populates.