We just started using ServiceDeskPlus On Demand and one of our biggest hesitations for going all-out with this software is still the syncing of tasks & requests to Outlook calendars.
This would allow our technicians to plan their tasks, project tasks, incidents and requests in SDP and then use their Outlook calendar for guiding them through the day. This way, other company employees can not plan any appointments in their calendars when they have work planned.
So my question is:
A: for SDP developers, when can this be developed, since I have seen this request coming once in a while on the forums but there hasn't been a solution yet,
B: for other SDP users, do you recognize this request and have you found a way to work around it, or with it?