Outbound Emails
First, I'm having issues with outbound emails when assigning to a queue. I've setup a business rule that sends an email to administrator when assigned to a custom created queue. I've also selected the option in Notification Rules to 'Notify queue support rep by mail when request is added to queue'. I have the Mail Server Settings entered correctly and have received a few emails when assigning to a Service Rep. I've tried a few other configurations, but no luck.
Secondly, how can I get a custom field created in Account - Additional Fields to be included in my outbound emails?
Thanks
Secondly, how can I get a custom field created in Account - Additional Fields to be included in my outbound emails?
Thanks