Our Servicedesk makes soliloquies...
Hello,
we encountered a few problems during our work with ServiceDesk Plus.
If you reply to an customer request the ServiceDesk Plus email address is always set in �CC� which is not needed because the send reply is saved as send from the technician, so why the extra mail?
Another problem is that the ServiceDesk Plus seems to write emails to it self and so it sends replies to itself.
If these requests go unnoticed they gather up to 100 replies per day.
We would be happy for any solution to these problems.
Kind regards
Wolf Hilbl
we encountered a few problems during our work with ServiceDesk Plus.
If you reply to an customer request the ServiceDesk Plus email address is always set in �CC� which is not needed because the send reply is saved as send from the technician, so why the extra mail?
Another problem is that the ServiceDesk Plus seems to write emails to it self and so it sends replies to itself.
If these requests go unnoticed they gather up to 100 replies per day.
We would be happy for any solution to these problems.
Kind regards
Wolf Hilbl