Option to NOT notify the user
It would be really useful to have a check box not to notify the user both on opening a ticket, updating and closing the ticket. If you have resolved the problem already we want to register it in the helpdesk, but it�s only confusing for the user to have 2 or 3 mails when the case is already closed.
Regards
Stefan
Regards
Stefan
Topic Participants
stefan.sehlberg
kkevin
ServiceDesk Plus
adietz
JJMan_me
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