Hi, I have SD MSP and some opmanager probe in our customers network. I try to connect the probe at the SD in order to create a ticket. I correctly connect the probe at the SD MSP, but when I made an "notification log Profile" can not select Category or priority or technician. The probe aren't able to see these value. If I try to test the notification log profile the probe create correctly an ticket but not is classified.

My probe version it's 11600 and SD MSP version it's 9005.

I read in the web that the problem it's possible to be special character in these field (category or priority or technician).For test I installed a new SD MSP test server with only the original data inside and also the probe aren't able to read the data.

can someone help me to trobleshout this problem.

Thank you