I see that OpManager has AlarmsOne integration, we need this feature in OpManager MSP as well for alarmhandling.

Maybe the best solution would be to have Site24x7 integration and alarmhandling there with escalation rules, push notification and voice calls.

This since monitoring must be an on-premise solution, but we accept additional cloud solution for flexible alarmhandling - for at least MSP technicians and it would be great also for customer to have this.

We expect that you can can acknowledge alarms, comment and clear in cloud and then sync back to on-premise solution.