OpManager eval - questions and problems...
Sorry this is so long-winded, but it�s easier than posting 20 different questions.
Anyway. We�re evaluating OpManager (as well as NetFlow and Event Log Analyzer) and have run in to some problems/questions. I�ve poked around, read the forums and resolved quite a few, but still have some left. If anyone can offer any advice/tips/comments, I�d appreciate!
1) Is it possible to rename the network subnets listed under the Network Views? This is not terribly important, but it would be nice to be able to refer to a location by it�s name, not it�s subnet. I understand that soon OpMgr will have the Google Earth view which would minimize this request even more anyway. (How soon do you think before the Google Maps view functionality is released?)
2) We�re having problems getting the CPU/Mem/Disk gauges to appear consistently, specifically with Windows servers. I�ve checked the Device Type, set the Password and associated the WMI Resource monitors, but it�s not working with all servers (on some, it does). Not sure where to trouble shoot this next.
3) There�s no Cisco 1800 Router Device Type. We have a ton of 1841�s out there.
4) The CPU/Mem guages for routers isn�t showing up at all. But, on the Home view, Routers with High Memory Utilization are listed (but no Routers with High CPU Utilization). I suspect this has to do with the missing Device Type in #4�?
5) Is it possible in the Routers Infrastructure View to have it *not* display a router�s *unmanaged* interfaces? If we�re not managing them, no point in having them on the screen.
6) On any of the down time reports, is it possible to see the actual down time detail (eg I need to be able to drill down to and report on exactly when a device/service was down � day, date, time, duration.) It would also be fantastic to be able to note a comment (free form or customizable pull down) as to the cuase of the down time�with all that wrapped up in a report.
7) Also in Reports, is it possible to export the report to a spreadsheet (in addition to a PDF file)?
8) It�s been mentioned in other posts, but in the quick config wizard, it would be nice to be able to specify multiple monitors at a time and set the Device Type.
9) Also mentioned in other posts, it�s important for us to set time of day and severity level notifications. (e.g. it�s 2am � if a device goes down, text my phone; but if it�s just low on disk space, send an automated email to the helpdesk and we�ll deal with it in the morning!)
10) It would be nice to be able to choose between Large, Small and Details in all of the Infrastructure (and Business) views, not just Servers and Routers.
11) Monitoring printers via snmp�I think I�m a little off the ranch here�we use external Intel (old) and Lantronix print servers. I�ve configured both for SNMP
a. I can�t figure out how (or where) to get info from them. (Other than that they're up)
b. What Device Type would I choose for a printer on an external print server?
c. When playing around with the MIB browser, I need to load a custom MIB for the Lantronix, but it doesn�t seem to be organized or work the same as other MIBs.
d. The icons (online, offline, load paper, etc) � one of those be a different color to indicate the printer�s status?
Thanks!!!
Steve
Anyway. We�re evaluating OpManager (as well as NetFlow and Event Log Analyzer) and have run in to some problems/questions. I�ve poked around, read the forums and resolved quite a few, but still have some left. If anyone can offer any advice/tips/comments, I�d appreciate!
1) Is it possible to rename the network subnets listed under the Network Views? This is not terribly important, but it would be nice to be able to refer to a location by it�s name, not it�s subnet. I understand that soon OpMgr will have the Google Earth view which would minimize this request even more anyway. (How soon do you think before the Google Maps view functionality is released?)
2) We�re having problems getting the CPU/Mem/Disk gauges to appear consistently, specifically with Windows servers. I�ve checked the Device Type, set the Password and associated the WMI Resource monitors, but it�s not working with all servers (on some, it does). Not sure where to trouble shoot this next.
3) There�s no Cisco 1800 Router Device Type. We have a ton of 1841�s out there.
4) The CPU/Mem guages for routers isn�t showing up at all. But, on the Home view, Routers with High Memory Utilization are listed (but no Routers with High CPU Utilization). I suspect this has to do with the missing Device Type in #4�?
5) Is it possible in the Routers Infrastructure View to have it *not* display a router�s *unmanaged* interfaces? If we�re not managing them, no point in having them on the screen.
6) On any of the down time reports, is it possible to see the actual down time detail (eg I need to be able to drill down to and report on exactly when a device/service was down � day, date, time, duration.) It would also be fantastic to be able to note a comment (free form or customizable pull down) as to the cuase of the down time�with all that wrapped up in a report.
7) Also in Reports, is it possible to export the report to a spreadsheet (in addition to a PDF file)?
8) It�s been mentioned in other posts, but in the quick config wizard, it would be nice to be able to specify multiple monitors at a time and set the Device Type.
9) Also mentioned in other posts, it�s important for us to set time of day and severity level notifications. (e.g. it�s 2am � if a device goes down, text my phone; but if it�s just low on disk space, send an automated email to the helpdesk and we�ll deal with it in the morning!)
10) It would be nice to be able to choose between Large, Small and Details in all of the Infrastructure (and Business) views, not just Servers and Routers.
11) Monitoring printers via snmp�I think I�m a little off the ranch here�we use external Intel (old) and Lantronix print servers. I�ve configured both for SNMP
a. I can�t figure out how (or where) to get info from them. (Other than that they're up)
b. What Device Type would I choose for a printer on an external print server?
c. When playing around with the MIB browser, I need to load a custom MIB for the Lantronix, but it doesn�t seem to be organized or work the same as other MIBs.
d. The icons (online, offline, load paper, etc) � one of those be a different color to indicate the printer�s status?
Thanks!!!
Steve