Operational Hours Group
Would it be possible to suggest being able to set operational hours on a group? I have techs that are in multiple sites that have different hours for each site. The problem I am having is that with the techs being in multiple sites and only working specified hours, some tickets will come in and the SLA will be violated.
So I am just wondering if operational hours could be set on the Group level so that I can setup SLA's based on that instead of at the Site level.