Operational hours
I am considering buying SupportCenter Plus but have some queries. For instance, the software allows you to set the operational hours for the company providing the support, but how can I set operational hours for my customers? An example is a bank, which would only have certain opening hours, and the times applied to the SLAs should only be calculated while the bank is open and allows access to the technicians. As far as I can see at the moment, your software assumes that all customers have 7 x 24 working hours as far as SLAs are concerned.
