The two levels allows you to classify the request in an Operational category describing what happened and a Product category which describes on what it happened which could be directly linked to the classifications in the CMDB.

Alternatively, are you able to create additional category fields that appear in a seperate list on the Request screen. I know how to create categories that appear under the dafault list and this is not what we're after.

This will greatly improve our reporting capabilities amongst other things.

Any help is much appreciated.

Stef