operation hours for request due by time
Hello,
My question is about how the support center plus applies the request due by time when it is outside of operations hours. For example, if a request is raised on the weekend, does the support center wait until the beginning of the next business day to start the SLA to determine the due by time?
Thank you.
My question is about how the support center plus applies the request due by time when it is outside of operations hours. For example, if a request is raised on the weekend, does the support center wait until the beginning of the next business day to start the SLA to determine the due by time?
Thank you.