Opening Email tickets through Website
I was wondering if it was possible to open a ticket by sending an email to our support email, if it could automatically open a ticket from our website to the SupportCenter or would it have to be inputed in by the admin after receiving the e-mail?
I was also interested in the fact that there might be a form that the user themselves can maybe fill out on our website that can be sent to the support email and it would in fact open a ticket, as well as send the support email a notification.
I was also interested in the fact that there might be a form that the user themselves can maybe fill out on our website that can be sent to the support email and it would in fact open a ticket, as well as send the support email a notification.