Good afternoon,

I'm having problems receiving emails.

When someone sends an email to the system service desk plus 8.2 build 8203 system is not opening a call automatically.

Previously used a server emails that did not have security, we are now using e-mail on Google servers that have security (SSL), after setting up this new account on the service desk can no longer open called by emails and or perform interactions in open calls.

When the user responds to an interaction called by his answering the same outlook is not attached in your calling.

Have tested various configurations of the email from google but nothing worked.

Is there any solution to this problem?