Hi - in the reporting module of SDP there is a field that you can report on called 'on behalf of user', however we are unsure how this field is used as we are unable to find anything where you can log a ticket on someone else's behalf.

 

We also saw (see screen shot attached) that there was a field called 'onbefalfofVIPuser', but since logging out and back in again, the field has gone.

 

We are using 9.1 9120

 

Please advise.

Thanks Lynne