On Behalf of - Can we hide the fields (=columns) associate with the users just to show the name?

On Behalf of - Can we hide the fields (=columns) associate with the users just to show the name?

Dears,

In our organization a new requirement was raised, that different areas cannot see other areas.

Our current situation is that users can raise tickets "On Behalf of" anyone (DB value set as ALL).

Before we consider redefining the implemented Sites, and set the parameter to be filtered by Site, we considered reducing the number of information displayed in the popup window just to the name.




Please note this is not a matter of user preference, as we want to block the access to this information,



Version 9.2 Build 9239

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