Notifying Requester when Technician Replies.
Hi, we have a few technicians that travel most of the time. These techs have the ability to send/receive email messages from their cell phones. When they have a ticket and the Requester sends in an email response, we have the option to notify the technician of that response. If the technician has needs to reply, he has to find a computer, login to Helpdesk, then send the response. If he could reply directly to the message and have SDP notify the Requester of the response, that would save us quite a bit of time.
Is there any way to do this with our current version of SDP, v6.0.0 build 6015.
Regards,
Kenneth
Is there any way to do this with our current version of SDP, v6.0.0 build 6015.
Regards,
Kenneth