Notify Requester on Update & Other features

Noticed that SDP doesn't email an update notification on addition of notes to the ticket. If this is a feature that needs to be added, make sure you notify only on public notes and not on private notes. Also, would be nice to granularly notify for different types of updates. For instance, notify on update sends an email anytime the ticket is assigned to a user but we wouldn't want to notify in that case and probably not when a resolution is added either since they'll very shortly be getting a close notification and the double messages would be annoying when we notify on the close.

It would also be nice to allow different users to see a merged request. We'd like to merge multiple requests from different people on the same issue (ie. can't get to Internet type issue) into one ticket to manage and let all of the original requesters see the remaining ticket as well as be notified on the close of the ticket. That alone would be a huge time-saver in our environment.

gdougherty at cudc dt org