Notify Group by email when ticket closed?
Hi,
I see that you added notify technician when ticket closed. That is great, but out other groups don't want to be bothered with our ticket notifications. Is there a way to only notify groups when thier tickets are closed? or have that added in a future release?
Thanks for a great product and support!
I see that you added notify technician when ticket closed. That is great, but out other groups don't want to be bothered with our ticket notifications. Is there a way to only notify groups when thier tickets are closed? or have that added in a future release?
Thanks for a great product and support!