Notify All Technicians on Request Updates
Feature Request: The ability to notify all technicians of every update of every request. We are a small IT group (3 people) responsible for all 400-some users, and if we don't see updates on every ticket to know what's going on, we can't properly support our users. This is a
DEALBREAKER for us with ManageEngine; if we can't find a solution for this or get the feature put in soon, we're just going to dump the product and go with something that can. We *cannot* use the Helpdesk feature without this item.
ServiceDesk Users: How have you worked around this in your departments? I can see it not being necessary in large organizations, but here we're jack-of-all-trades and need to keep abreast of tickets. How do you do it?
Frustrated at something that seems so simple and basic but is missing in such an otherwise complex product.
ServiceDesk Users: How have you worked around this in your departments? I can see it not being necessary in large organizations, but here we're jack-of-all-trades and need to keep abreast of tickets. How do you do it?
Frustrated at something that seems so simple and basic but is missing in such an otherwise complex product.