Notifications - Additional Fields
Hey Hey,
It would be great if we could specify additional fields within email notifications.
For instance, instead of 'Account' we have an additional field called 'Agency Short Name' which is the abbreviated name of the account. This is required for reporting purposes to allow us to see customer ID's, rather than their name.
We would like to be able to include this field in email notification within the Subject field...example:
[$Agency Short Name] RequestId ##$RequestId## has been assigned to you.
This would allow us to use a terse customer ID when addressing requests.
thanks,
Matte
It would be great if we could specify additional fields within email notifications.
For instance, instead of 'Account' we have an additional field called 'Agency Short Name' which is the abbreviated name of the account. This is required for reporting purposes to allow us to see customer ID's, rather than their name.
We would like to be able to include this field in email notification within the Subject field...example:
[$Agency Short Name] RequestId ##$RequestId## has been assigned to you.
This would allow us to use a terse customer ID when addressing requests.
thanks,
Matte