Notification When request is Open Only.
Is there any way to set up notification so that there is no notification if the request is created with a status of closed?
We Use the system for logging, and often we input requests that have already been completed. I would like for notification not to go out if the request is already closed when it is completed.
Any help?
We Use the system for logging, and often we input requests that have already been completed. I would like for notification not to go out if the request is already closed when it is completed.
Any help?