Notification to Role Types
We have three basic types of ServiceDesk users; End Users (Requesters), Technicians (Custom Role called SDTech) and Facilitator (SDAdmin). Our facilitator is in charge of keeping the requests current and coordinating tasks.
What we would like to have is a way that our facilitator can be notified when a request is closed. Keep in mind the facilitator is NOT the requester. In fact we rarely send closure notifications out to our requesters.
Is there a method of doing this already? If not, can a feature be added that does this? Even if the feature is "notify Admin on request closure".
Ryan
What we would like to have is a way that our facilitator can be notified when a request is closed. Keep in mind the facilitator is NOT the requester. In fact we rarely send closure notifications out to our requesters.
Is there a method of doing this already? If not, can a feature be added that does this? Even if the feature is "notify Admin on request closure".
Ryan
Topic Participants
rharmer
sudharsan_me
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