Notification Rules confuse between Contact and Support Rep
Dear support team,
I'm trying SC+. I now encouter a problem with Notification profiles.
Here is the case,
1st. A request is made by a contact -> An email notify Support Rep of assigned request
2st. Support Rep reply the email from SC+ system.
3st. I think that SC+ should generate an email to Contact notifying that there is an update on the request.
But the problem is that It's the support Rep who received the email from SC+ telling that "update has been made by contact"
I think that there may be some error in the system making it confuse between contact and Support Rep when sending notification rules
I'm trying SC+. I now encouter a problem with Notification profiles.
Here is the case,
1st. A request is made by a contact -> An email notify Support Rep of assigned request
2st. Support Rep reply the email from SC+ system.
3st. I think that SC+ should generate an email to Contact notifying that there is an update on the request.
But the problem is that It's the support Rep who received the email from SC+ telling that "update has been made by contact"
I think that there may be some error in the system making it confuse between contact and Support Rep when sending notification rules