Is there a way to change the Notifications based on a request template?
Example:
When a request is opened/closed with a certain template I don't not want the requestor to get notified at all, but the technicians do get notified.
When a request is opened/closed with the default template, I do want the requestor to get notified as well as the technicians.
Any way to accomplish this? I tried using junk filters based on subject content, but then all email is suppressed to both requestor and tech.
Thanks