Hi
Anyone know how we can mange to tune the notification rules, to not send request updates when a request is closed?
Scenario:
I respond to a request, then closes it.
Since we have notification on both request update, and when a request is closed, this will generate 3 emails:
Mail 1) the one I sent
Mail 2) Request is closed
Mail 3) the request has been updates.
This is just messy, and confuses the users since they get 3 emails, where the third email is just spam/junk.
Is there any way to fix this, go around the problem etc? We need to have both the notifications turned on, but we don't want to send out request updates after a request is closed.
Looking forward to your answers.
Kindly Regards
Morten