Not able to upgrade ServicDesk Plus 9335 to 9400 as per upgrade sequence

I am getting error as below ---

Workorder to multiple CI Migration is not complete. Please refer link --- Sending attachment --

I followed instruction provided in link as below ---

Workorder to CI:
Go to the Reports tab and click New Query Report.
In the Query Editor displayed, paste
select Globalconfigid,category,paramvalue from globalconfig where category like 'WoToCIMigration' and parameter like 'IsCompleted';
and click the Run Report button.
The result must display "true" under the paramvalue column.
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But The result of query display "false" under the paramvalue column.
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Also not showing any viewname while executing

select schemaname, viewname as name from pg_catalog.pg_views where schemaname NOT IN ('pg_catalog', 'information_schema') order by schemaname, viewname;

schemaname | name
------------+------
(0 rows)

Please help me to resolve the issue asap.