No Values in Log a ticket
Hello I've got a problem with the notification profile.
After the successful connection test between Opmanager and Servicedesk+ I want to create/change the ticket logging. But in the existing profile (Service-Desk-Ticketing) it's not possible to change the values. I also checked the mail-server settings, created new user accounts in OM and SD+ (admin/admin), checked in SD+ the technicians, categories and priorities for umlauts and so on and so on.
Is there anybody out there who can help me with this problem?
After the successful connection test between Opmanager and Servicedesk+ I want to create/change the ticket logging. But in the existing profile (Service-Desk-Ticketing) it's not possible to change the values. I also checked the mail-server settings, created new user accounts in OM and SD+ (admin/admin), checked in SD+ the technicians, categories and priorities for umlauts and so on and so on.
Is there anybody out there who can help me with this problem?