No Longer fetching Mail after upgrading from 5507 to 6000
I can't seem to get the Service Desk to pick up emails from the server this morning.
I upgraded from 5507 - 6000 yesturday afternoon, and since then it hasn't polled anything.
After a quick search on the forum here I tried the "Stop Emails, Stop SDP, Start SDP" method, but still no joy.
When I look in the serverout0.txt I see the following:
Now I'm not an expert....but that doesn't look healthy :p
Any Ideas?
I upgraded from 5507 - 6000 yesturday afternoon, and since then it hasn't polled anything.
After a quick search on the forum here I tried the "Stop Emails, Stop SDP, Start SDP" method, but still no joy.
When I look in the serverout0.txt I see the following:
[09:36:43:046]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: MailFetchingTask instantiated. |
[09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Host : hbs-svr-003, username : ictsupport, mailbox : INBOX, protocol : pop3, interval : 1, port : 26|
[09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail fetching session.|
[09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[20]|: Obtained mail store from session.|
[09:36:43:156]|[03-06-2007]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[SEVERE]|[20]|: Exception when connecting to store.|javax.mail.MessagingException: Connect failed;
nested exception is:
java.io.IOException: Unexpected response: 220 mail.ourmailserver.org.uk Microsoft ESMTP MAIL Service, Version: 6.0.3790.1830 ready at Tue, 6 Mar 2007 09:35:08 +0000
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:106)
at javax.mail.Service.connect(Service.java:233)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.initialize(MailFetchingTask.java:120)
at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.<init>(MailFetchingTask.java:55)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:705)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115)
at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105)
at com.adventnet.workengine.workflow.ejb.internal.WorkFlowExecutorBean.executeWorkFlow(WorkFlowExecutorBean.java:105)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:683)
at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:186)
at org.jboss.ejb.plugins.AbstractInterceptor.invoke(AbstractInterceptor.java:94)
at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:72)
at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:84)
at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:315)
at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:148)
at com.adventnet.authorization.AuthorizationInterceptor.invoke(AuthorizationInterceptor.java:88)
at com.adventnet.authentication.interceptor.SecurityInterceptor.invoke(SecurityInterceptor.java:108)
at com.adventnet.audit.interceptor.AuditInterceptor.invoke(AuditInterceptor.java:128)
at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:191)
at com.adventnet.logging.tracing.TracingInterceptor.invoke(TracingInterceptor.java:136)
at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122)
at org.jboss.ejb.StatelessSessionContainer.internalInvoke(StatelessSessionContainer.java:331)
at org.jboss.ejb.Container.invoke(Container.java:709)
at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:419)
at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:83)
at $Proxy98.executeWorkFlow(Unknown Source)
at com.adventnet.workengine.executor.internal.RemoteWorkFlowExecutionHandler.execute(RemoteWorkFlowExecutionHandler.java:77)
at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:923)
at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256)
at java.lang.Thread.run(Unknown Source)
Now I'm not an expert....but that doesn't look healthy :p
Any Ideas?