No entry made for forwarded emails
One of our techs notified me that when she forwards mail to someone from within SD+, there is not record made of the forward, nor any notes. Even when she cc's the account for which our email is pulled from.
Can this be fixed? We need to be able to show a reference to all conversations made from within the software. I'm a little torn as to whether this should include attachments since they're already in the system, but I suppose that a text reference to the name of the files having been forwarded would be good. If there are new files attached, then those should be recorded.
Justin
Can this be fixed? We need to be able to show a reference to all conversations made from within the software. I'm a little torn as to whether this should include attachments since they're already in the system, but I suppose that a text reference to the name of the files having been forwarded would be good. If there are new files attached, then those should be recorded.
Justin
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