Next Release : Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements

Dear Users,

We are working for the next release with Mobile Device Manager Plus Cloud Integration, Custom Menu, In-Product Communication and other Enhancements. Below is brief details on these features :

Mobile Device Manager Plus Cloud Integration

ServiceDesk Plus Cloud can now be integrated with Mobile Device Manager Plus Cloud (MDM Cloud). Technicians can view and track device information and perform MDM-related actions on smartphones and tablets managed in MDM Cloud via ServiceDesk Plus Cloud.

Custom Menu

Custom Menu enables you to build custom actions to perform within ServiceDesk Plus and other external applications upon the fulfillment of predefined conditions. Using Custom Menu, you can currently execute custom functions and invoke URLs in Requests, Assets, and Changes.

In-Product Communication

ServiceDesk Plus Cloud brings in a robust communication channel called Discover Product to notify users of product updates and engage them in various product learning activities. It also allows users to access the major application resources from a central location. You can access the Discover Product panel by clicking the Lightbulb icon on the footer.

Enhancements

Callback Function

You can now input parameters to callback functions in the Raw Data format besides Form Data.

Tasks and Task templates

Rich-text mode support is added to the Description field for all tasks across the application including tasks in home, requests, problems, changes, projects, releases, and task templates. Users can also switch between rich-text and plain text modes.

Enhanced Tracking of license limits on Assets and Technicians

Based on the license, when node or technician count crosses 80 percent of the limit, a corresponding alert banner will be shown in user panel, asset dashboard, IT asset list view, IT asset card, asset import page, and technician list view. The banner provides information on the total limit and current usage of nodes or technicians, an option to upgrade/notify the subscription in charge, and an option to set a reminder frequency.

License-alert banner for assets:

License-alert banner for technicians:

You can now view the total limit and current usage of assets, technicians, probes, and custom apps at any time by clicking View plan details from the User Panel by clicking the profile picture on the top-right corner.

Redesigned user panel: