newbie problems
if a particular that is logged hasnt been touch by the technician..can i send an email to his boss before the due time runs out
how can i calculate the time it took a technician to solve a problem..excluding the time he put it on hold..
i need performance report on technicians for the past months
i have a request that needs to be sent to a third party..i would like to kno the time it took the technican before he send it to the third party
thank you..im new here..your help is highly appriciated..
chao!
how can i calculate the time it took a technician to solve a problem..excluding the time he put it on hold..
i need performance report on technicians for the past months
i have a request that needs to be sent to a third party..i would like to kno the time it took the technican before he send it to the third party
thank you..im new here..your help is highly appriciated..
chao!